Refund policy

Return Policy

Returns Eligibility

Defective or Damaged Items:

At Polygel Pixie Supply Co., we pride ourselves on quality. All of our items undergo inspection before shipping. However, if you receive a product that is damaged, defective, or not as described, please contact us within 3 days of receiving your order.

To be eligible for an exchange:

  • Item must be unused and in original packaging (VERY light use is fine considering you may have tried to use the product)
  • Clear photo or video evidence of the issue is required
  • Item must be returned to us for inspection before a replacement is issued

Once we confirm the defect, we will either:

  • Ship a replacement product at no additional cost
  • Offer store credit if the product is out of stock

We do not offer refunds under any circumstances.


Incorrect Items Received:

If you received the wrong item, please notify us within 3 days of delivery. Include your order number and photos of the incorrect item. We’ll provide a prepaid return label and send the correct item once the original is returned.


Non-Eligible Returns

We do not accept returns for:

  • Buyer’s remorse or “change of mind”
  • Items that have been opened, used, or altered
  • Orders placed incorrectly (wrong color/variant chosen)
  • Delays due to postal services (please track your order)

All sales are final once the order is confirmed.

How to Request an Exchange

If your product is defective or incorrect, please follow these steps:

  1. Contact us via Instagram/Tiktok DM (@polygelpixiesupply.co) or email us at [thepolygelpixie@icloud.com]
  2. Include:
    • Full Name & Order Number
    • Clear photos of the product and packaging
    • A brief description of the issue
  3. If approved, you’ll receive instructions and a return shipping address.

Returns must be shipped back within 7 days of approval to remain eligible for an exchange. Shipping label may or may not be provided.


Important Notes

  • Polygel Pixie Supply Co. is not responsible for lost, stolen, or unclaimed packages once shipped.
  • Please double-check your shipping address before completing checkout—we are unable to edit it after the order is placed.
  • We reserve the right to deny any return or exchange request that does not meet the above conditions